COMPLAINTS PROCEDURE

We and the Legal Services Ombudsman define a complaint as an expression of dissatisfaction about the way in which we have carried out, or failed to carry out, our work which requires a response. This in accordance with the Solicitors Regulation Authority guidelines.

If you are not happy with the service you have received from Hilary Meredith Solicitors Ltd please contact the person who is handling your case and explain your concerns. If you are still not satisfied then you should write to Clare Stevens, Partner who is responsible for responding to any complaints you may have regarding the Firm.

The details are as follows; Clare Stevens, Director, Hilary Meredith Solicitors Ltd, Meredith House, 25-27 Water Lane, Wilmslow, Cheshire SK9 5AR or telephone 01625 539922.

Your letter will be acknowledged within 24 hours. Clare Stevens will then review your case and respond, in writing, within 10 working days.

At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Partner or someone unconnected with the matter at the firm to review Clare Steven's decision.

Should you still feel your complaint has not been resolved satisfactorily then, as we are regulated by Solicitors Regulation Authority, you should contact the Legal Services Ombudsman within 6 months of Hilary Meredith Solicitors Ltd final response to your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Office of the Legal Services Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333